We love getting feedback about what works for you, as well as things you think we could improve upon. Feedback helps us improve our service and build on our strengths.
We are pleased to let you know that our updated and integrated Complaints and Feedback Policy is now available to read. The policy details our complaints process which is shown in the diagram below.
Complaints and appeals
If you are not happy with the way we have delivered a service or don’t agree with a decision we have made, you can make a complaint or lodge an appeal to have it reviewed. Complaints and appeals are an opportunity for us to improve and are always taken seriously.
At Link Wentworth we also welcome positive feedback. If someone has delivered a service you are happy with, please let us know. Our staff strive to deliver high quality customer service and appreciate and value receiving positive feedback, knowing they have made a difference. We always share the feedback with them and our senior management.
If you have any questions, please call 9412 5111 (Chatswood Hub) or 4777 8000 (Penrith Hub) or email [email protected].
This article originally appeared in the March 2022 edition of Link Wentworth’s resident newsletter.